CASHIER
Position Summary
Performs cashiering, payment processing, reconciliation, and data entry functions.
Receives and processes payments for water utility accounts and other city services. Assists customers with basic account and payment inquiries. Receives, reconciles, and enters cash receipt batches submitted by other city departments.
This position requires a high degree of accuracy, attention to detail, and customer assistance.
Essential Duties and Responsibilities
- Receives and processes payments from customers for water utility accounts and other services.
- Accurately enters payment and transaction information into utility billing and related systems.
- Looks up customer accounts and transaction information to assist customers with routine questions regarding balances, payments, and payment history.
- Provides courteous and professional customer assistance in person.
- Directs customers to customer service when additional assistance is required.
- Receives cash receipt batches and deposits submitted by other departments.
- Reviews and reconciles cash receipts batches for accuracy, completeness, appropriate documentation, and agreement with funds received.
- Identifies discrepancies and works with departments to research and resolve balancing.
- Prepares and enters cash receipt transactions and related financial data into the financial system.
- Assists with preparation of daily bank deposits and ensures funds are properly secured and handled in accordance with procedures.
- Follows established cash-handling, internal control, security, and financial procedures.
- Maintains confidentiality of customer, financial, and account information.
Knowledge, Skills and Abilities
- Strong customer assistance and interpersonal skills.
- Ability to accurately perform high-volume data entry and transaction processing.
- Strong attention to detail and ability to identify discrepancies.
- Basic knowledge of cash-handling and reconciliation practices.
- Ability to count and balance cash and other forms of payment accurately.
- Ability to learn and use software systems.
- Ability to follow established procedures and internal controls.
- Ability to organize work and manage multiple transactions and priorities in a busy environment.
- Ability to communicate clearly and professionally with customers, employees, and other departments.
- Ability to handle difficult or frustrated customers calmly and professionally.
- Ability to maintain accurate records and protect confidential information.
Minimum Qualifications
Education:
High school diploma or equivalent.
Experience:
One year of experience involving cashiering, customer service, and payment processing.
Preferred Qualifications
- Experience handling and reconciling cash receipts or deposits.
- Bilingual English/Spanish skills are desirable.
- Works well as part of a team and consistently demonstrates professionalism, respect, and consideration toward others.
